Care-class is not a separate company, a separate brand, or a separate philosophy. It is simply how we plan certain trips — the ones that need the road to feel softer.
Who it is for
New parents traveling with infants. Older travelers flying alone or in small groups. Recovering travelers returning home or moving to convalesce. Families on sensitive timing — funerals, family emergencies. Travelers with mobility needs. And anyone who simply wants a calmer journey.
How it differs from standard travel planning
Pacing is different
Shorter sectors. Longer rests between flights. Departures and arrivals at human hours. The itinerary is built around the traveler's energy, not the calendar.
Logistics are different
Meet-and-assist journeys through every airport. Wheelchair coordination where needed. Ground-floor rooms with lifts. Infant-friendly hotels with cots and feeding facilities. Pre-arrival pharmacy and care logistics.
Support is different
A concierge on call 24 hours. A travel buddy or escort where appropriate. Pre-departure briefings for caregivers. Clear handover documents so family members can step in if needed.
What stays the same
Beautiful design. Worldwide reach. The same standard of hotels, the same care for the small graces, the same one-concierge relationship. Care-class is calmer travel — not lesser travel.
What it looks like in practice
A grandmother flying alone from Nairobi to London — JKIA wheelchair, business-class cabin, meet-and-assist at Heathrow, a private transfer to a ground-floor room at a hotel near her daughter, a phone briefing the day before.
A couple traveling with a 5-month-old to the coast — bassinet seats, family-boarding, an infant-friendly beach house with a cot in the master suite, a paediatrician on call locally.
A traveler returning home after surgery in India — patient-appropriate seating, in-flight feeding plan, hospital-style transfer in Nairobi, a paid attendant for the first week.
Tell us about the journey and the traveler, and we'll design it accordingly.